True Blue Partnerships

Pirtek is a prime example of having the right people, product and services in place, at the right time and true blue partnerships.

This mantra extends to having their technicians arrive handily on-site to customers, supported with highly specified mobile service vehicles across the Pirtek network in Australia. Amongst the fleet are around 100 Isuzu trucks, the majority cherry picked from Isuzu’s 4,500 kg – 7,500 kg GVM N Series range.

Aware of Chain of Responsibility and compliance obligations, and willing to take any extra steps to ensure the safety of his teams, Darren is pleased with the features on offer in the NPR 75-190.

“The safety systems including dual airbags, seatbelt pre-tensioners and Isuzu’s Advanced Driver Assistance Systems (ADAS) all add up to ensure our team is safe while out on the road.”

Aside from the reassurance offered by Isuzu’s ADAS safety, the drawcard of the NPR 75-190 is a power punch delivered from the four-cylinder, 16-valve SOHC turbo diesel engine, which provides 513 Nm of torque @ 1,600 – 2,600 rpm.

Transmission choices for the NPR include an easy-to-operate, two-pedal, fully Automated Manual Transmission and a six-speed manual for maximum driver control in any rougher terrain.

Any new additions to Pirtek Ballarat’s N Series fleet are backed by an industry-leading six-year factory warranty and six years of Isuzu’s roadside assist program. This is further supported by exceptional aftersales care offered by their local Isuzu Trucks dealerships.

“The trucks are easy to maintain and reliable. Outside of regular servicing we have not had to call on Ballarat Isuzu often, but there is peace of mind knowing they have our back if required,” said Darren.

Meeting demand

Franchisees such as Darren, who’s focus on providing first-class service, backed by a fleet that deliver not only tools and technicians but better efficiency for the business all add up to make Pirtek what it is today. The company now enjoys an enviable international footprint that encompasses 23 countries and 13,000 product lines.

Behind it all is a brand that backs their business partners down to the smallest details.

In terms of vehicles that franchisees are encouraged to use, Brand Manager for Pirtek, Brian Watson, said the popularity of Isuzu product for the purpose of mobile service units comes down to the variety and versatility of models on offer.

“Pirtek has very high standards in terms of quality with our products and service, and that includes presentation,” said Brian.

“When a Pirtek technician arrives on site, the customer quickly appreciates the professional approach, including the way the service vehicles are presented and laid out.

“Our vehicles have to work in a wide range of conditions and locations, so we work with each franchisee plus the engineering group at Isuzu Trucks to best cater for what is required out in the field.”.

Reliability of product and the backing of a trusted partner are among the key criteria for supporting the national transport fleet.

“Across the country we have over 100 Isuzu trucks in operation that ensures we offer efficient servicing and can get our customers back in business quickly,” he says.

“Pirtek is delighted that Isuzu Trucks shares the same philosophy to putting the customer first.

“Through the extensive dealer network across Australia, we are able to ensure the wheels are kept turning to meet our customers’ needs.”