Hino Australia recently introduced its sophisticated integrated telematics program called Hino Connect as standard equipment on the new 700 Series heavy duty models sold in Australia. Paul Matthei took a deep dive into this clever technology which has the potential to maximise efficiencies in truck operation.
Now standard across the 500 and 700 Series ranges, Hino Connect is an integrated telematics system that combines key performance data tracking in real time, remote diagnosis of vehicle faults and 24/7 alerts delivered to the truck’s owner and their Hino Connect specialist for priority repairs and service support.
According to Hino, this is a complete business intelligence solution designed to reduce costs, optimise driver and vehicle performance, improve safety and enable the operator to make informed decisions.
In effect, the system acts like an invisible umbilical cord between the truck, its owner and Hino Connect, with real-time data accessible at all times. This business intelligence enables the asset manager to monitor key aspects such as driver behaviour, safety and vehicle utilisation either via the Hino Connect portal or an app on a smart device.
The Hino Connect package includes a complementary 12-month subscription for Business Intelligence Access which entails vehicle utilisation, maintenance support and Application Programming Interface (API) data integration for full fleet visibility.
Other features include key performance data tracking in real-time, remote diagnosis of vehicle faults and 24/7 alerts delivered to the operator and their Hino Connect specialist for priority repair and service support.
In the unlikely event of a severe vehicle fault being detected, an alert is delivered straight to the driver as well as the vehicle’s owner and their Hino Connect Specialist.
Hino describes it as the total business intelligence solution designed to reduce costs, optimise driver and vehicle performance, improve safety and help the vehicle owner make informed decisions.
In addition, there is a complimentary five-year subscription to Remote Diagnostics + Hino Connect Specialist Support which includes the aforementioned vehicle engine control monitoring, severe fault alerts and case management support.
Hino Connect is an important element of the all-new 700 Series that the company believes will help it snare a larger share of the heavy-duty market.
Hino’s General Manager of Service and Customer Support, Gus Belanszky, walked me through the details of Hino Connect, beginning by explaining that the mobile device app is a complementary adjunct to the web portal.
“You can’t get the full level of detail through the mobile app so it is pretty much a companion application to the web portal; so through the web portal you can get the advanced granular information about what’s going on,” says Gus.
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