An announcement from Isuzu sees a new initiative as the Isuzu Essentials Plan lands with a refresh of the stress-free service agreement suite. This is the start of the rollout of its latest after-sales product, Isuzu Essentials, which complements a refresh of their comprehensive suite of service agreement products.
In addition to the launch of Isuzu Essentials, the remaining service agreement structure has been reimagined, with new naming conventions replacing the former Isuzu Priority framework.
Isuzu service agreements are now available in four plans: three levels of monthly payment plans and the new upfront payment option, Isuzu Essentials:
- Isuzu Essentials (new product)
- Isuzu Essentials Plus (formerly Isuzu Priority One)
- Isuzu Total (formerly Isuzu Priority Total)
- Isuzu Heritage (name unchanged)
The new Isuzu Essentials service agreement product is available throughout the Isuzu dealer network and is aimed at first time or returning Isuzu truck customers purchasing new models.
Isuzu Essentials is available by way of an affordable and predictable upfront payment and covers the first three regular services up to 36 months or 60,000 km (whichever comes first).
Isuzu Essentials is an additional service agreement plan and comes with the guarantee of all work completed by Isuzu-trained technicians.
IAL’s National Service Manager, Brett Stewart, said the new product strengthens Isuzu’s existing suite, offering customers more options for a stress-free ownership experience.
“We recently completed a review of our service agreement offering and made some changes based on customer and dealer network feedback,” he said. “We’ve seized the opportunity to introduce Isuzu Essentials as a no fuss, stress-free option for customers buying new Isuzu trucks. It represents excellent value for new owners keen to reduce their downtime, bolster productivity and retain resale value.
“Our new Isuzu Essentials package can take the stress out of scheduling and budgeting for those first three critical years of truck service.”
Isuzu service agreements give truck owners full transparency when it comes to ongoing maintenance costs, eliminating surprises at service time and assisting with business cash flow.
They can also ensure trucks are maintained according to OEM requirements, providing peace of mind that crucial business assets are being looked after correctly, whilst also assisting operators with Chain of Responsibility compliance:
- Isuzu Essentials – caters to customers with new trucks with an upfront payment that covers the truck’s first three regular services up to 36 months, or 60,000 km service (whichever comes first). Customers with Isuzu Essentials can upgrade to Isuzu Essentials Plus, Isuzu Total or Isuzu Heritage monthly plans, with the continued confidence their trucks will be serviced by Isuzu-trained service professionals.
- Isuzu Essentials Plus – offers truck owners a range of additional inclusions such as filter replacement, lubricants, wiper blades, light globes, fuses and fan belts, on a monthly payment plan.
- Isuzu Total – available for newly purchased trucks only and is Isuzu’s most comprehensive monthly payment service agreement. In addition to Essentials Plus staples, Isuzu Total offers truck owners ultimate coverage with engine, transmission, driveline, brakes, suspension and electrical componentry replacement. Isuzu Total also offers customers extended add-on options Extended Care, Extended Assist and after-hours servicing, amongst a suite of other useful options like car hire and glass coverage.
- Isuzu Heritage – caters to customers with Isuzu trucks that are over three years old or that have clocked over 100,000 km, offered on a monthly payment plan. Providing customers peace of mind with quality servicing by trained professionals, Isuzu Heritage covers service basics such as lubricants, valve adjustments, wheel bearing repack and fault code checks, also giving access to Isuzu’s unbeatable Best Value Parts range.
Brett Stewart acknowledged that the right service agreement plan could assist truck owners to reduce costs over the long-term, especially if a truck performs a prominent role in day-to-day business operations.
“Service agreements can help businesses avoid lengthy downtime, unnecessary repairs and general wear and tear on critical parts and componentry, while also providing a clearer picture of whole-of-life costs.
“Having an OEM-backed service history can also assist with retaining a healthy resale value when you’re ready to update. Isuzu’s service agreements are designed to be straightforward and easy, making maintenance a seamless process for owners and fleet managers,” said Brett. “Depending on the plan, our agreements can feature benefits such as after-hours servicing, loan vehicles and coverage of high-stress items like glass and tyres—further reducing any unexpected operating costs.”
“Our customers also see the benefit of servicing with Australia’s largest dealer network, which means services can be booked at any one of our 70-plus locations across the country, with each dealership having instant access to a truck’s service history.”