Hino Trucks Japan has ranked highest for customer satisfaction in a study by prestigious ratings agency J.D. Power Asia Pacific.
Hino ranked highest in a tie in the Light-Duty segment and outright highest in the Heavy-Duty truck segment of the 2012 Japan Light-Duty Truck Ownership Satisfaction Study.
Hino Australia President and Chief Operating Officer Steve Lotter commended Hino Japan on the results.
“This is truly a red-letter day for Hino Japan, and one that I’m proud to be associated with,” he said.
J.D. Power’s studies measure commercial fleet owners’ overall satisfaction with truck manufacturers and their respective dealerships.
Satisfaction is measured on a 1000-point scale and is determined by examining four key factors – service, sales, vehicle and cost.
Hino ranked highest for customer satisfaction in Heavy-Duty Commercial and Cargo trucks for the fourth year in a row.
Mr Lotter said that ranking highest in customer satisfaction for both light and heavy-duty segments in the J.D. Power study was a welcome addition to Hino’s awards for its 300, 500 and 700 Series trucks.
“To be ranked highest in customer satisfaction by a leading authority such as J.D. Power really is its own reward,” he said.
“Hino strives to make the very best trucks, using the most advanced manufacturing methods.
“We follow that up with an internationally renowned dealer and service network.
“Hino is built on the success of our customers – our trucks help our customers succeed and our customers help us to succeed.”
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions.
The company’s quality and satisfaction measurements are based on responses from millions of consumers annually.
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