Hino Australia has furthered strengthened its unique range of business solutions, Hino Advantage, with a technology-driven, customer-focused addition.
“New innovative technology provided by National Transport Insurance (NTI) has enhanced the Hino Roadside Assist programme even further – stranded customers are now sent an SMS link to a map which updates the location of their service technician in real-time,” said Hino Motor Sales Australia Chairman and CEO Steve Lotter.
This is powered by NTI’s Truck Assist App, which also enhances the response time by assigning breakdown cases to the nearest available technician more efficiently.
Hino Roadside Assist is complementary with every new Hino truck and available to customers 24 hours a day for the first three years after their purchase.
The Hino Advantage offering now includes a capped price service programme, along with Hino Traq telematics, Hino Genuine Parts, finance options, and customer support provisions via our Customer Care Centre.
“Last month, we extended our capped price service programme to include all Hino trucks compliant with Euro 5 emissions.
“Hino is the only truck manufacturer in Australia to offer a capped price service programme – this provides customers with the ability to budget ahead, reduce overall operating costs and peace of mind. Our in-house Care Centre provides customers with personalised support solutions between 8.30am and 6pm Australian Eastern Standard Time (AEST), the longest operating hours in the industry.
Hino Genuine Parts come with a 3-years unlimited parts warranty when purchased and fitted at an authorised Hino dealer.